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Customer Service and FAQ's




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Delivery Information

Which shipping methods do you use?

We use Royal Mail and UPS for all domestic deliveries. We use a variety of couriers including Royal Mail, DHL, FEDEX and UPS for shipping to ALL EU and World Wide destinations, including Russia.


I live outside the EU, do I need to pay Duty and Taxes?

For all destinations outside of the EU, customers may face import and duty taxes. These vary from country to country and Unconventional has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by the shipping service and the order will not be released until you have paid. Please contact your local customs office for further details of charges.


What currency will I be charged in?

We are in the process of expanding our in-currency purchasing options and currently offer in-currency purchasing for British Pound Sterling, If we do not currently offer pricing in your currency, then the final value of order will be converted by your card issuer at the date of debit and shown on your card supplier statement.

The currency converter is shown with an accurate exchange rate of the day, so the date that you are debited could be a different rate and therefore this converter is only for guide purposes only.


What are your delivery times and costs?

Times and Charges:

We aim to deliver within the approximate times stated below(Mon-Fri) on all orders placed before 12pm GMT. During busy sale periods there is sometimes a short delay of 1-2 days in shipping orders. We ask for your patience during these periods.


Free flat-rate on all orders, delivered next day if placed before 12pm GMT Monday - Friday and before 10am GMT on Saturday for a monday delivery.


£15.00 flat-rate on all orders, allow approx. 2-5 days for delivery.

Rest of the World

£20.00 flat-rate on all orders, allow approx. 3-6 days for delivery.

If you have any other request, please contact our Customer Services via enquiries[at] and we will do our best to assist you.


Delivery Address Options

You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted. All orders placed before 12pm GMT Mon- Fri and 10am GMT Saturday will be dispatched the same working day.


Unconventional Customer Services Team

please note: If your email concerns an order you have placed, please remember to enter the order number into the subject line.